Salary: As per industry standards
Experience Required : 0 – 2 years
Industry: Hotels / Restaurants / Airlines
Functional Area: Front Office
Number of vacancies: 4
    Job Description:
  • Responsible for daily administration, meeting and greeting, dealing with guests queries and complaints, and booking rooms Visitors.
  • Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Ensure quality and appropriateness of customer service provided.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all check in and check out.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.
Salary : As per industry standards
Experience Required : 4 – 6 years
Industry : Hotels / Restaurants / Airlines
Functional Area: Sales/Marketing/Business Development
Number of vacancies : 1
    Job Description:
  • Accomplishes marketing and sales objectives by planning, developing, implementing, and evaluating advertising, merchandising, and trade promotion programs; developing field sales action plans.
  • Identifies marketing opportunities by identifying consumer requirements; defining market, competitor's share, and competitor's strengths and weaknesses; forecasting projected business; establishing targeted market share.
  • Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging; coordinating new product development.
  • Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
  • Provides information by collecting, analysing, and summarizing data and trends.
  • Protects organization's value by keeping information confidential.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Accomplishes marketing and organization mission by completing related results as needed.
Salary : As per industry standards
Experience Required : 1 – 3 years
Industry : Hotels / Restaurants / Airlines
Functional Area : Sales/Marketing/Business Development
Number of vacancies : 2
    Job Description:
  • Achieves agreed sales targets through effective market penetration and customer contact.
  • Recommends alternative sales strategies incorporating trend, data analysis to targets are met.
  • Assists in planning Sales Trips under approval of Marketing & Sales Manager to major marketing areas. Also reports on potential markets needing coverage.
  • Co-ordinates and ensures the efficient operation of F&B functions, Guest stay to ensure revenue maximization and customer satisfaction.
  • Maintains close contacts with Guests and market, earns goodwill and recommends modifications of products, service, amenities based on analysis of feedback.
  • Responsible for follow-up on all customer complaints.
  • Assists in F&B promotion and special promotional activity.
  • Assists in PR activities to ensure goodwill and effective market penetration, within corporate guidelines.
Salary : As per industry standards
Experience Required : 1 – 4 years
Industry : Hotels / Restaurants
Functional Area: Food & Beverage
Number of vacancies : 3 CAPTAINS & 8 STEWARDS
    Job Description:
  • Satisfaction of patrons by providing friendly, fast, consistent and professional service.
  • Contribute in every way possible to the profitability of the outlet by ensuring speedy, reliable and correct dispatching of Orders.
  • Assist in the department by cleaning, clearing and/or re-setting the areas for re-use.
  • Will take particular care not to incur unnecessary expenses through breakages or losses of operating equipment and careless spoiling of condiments.
Salary : As per industry standards
Experience Required : 5 – 8 years
Industry : Hotels / Restaurants
Functional Area: Food & Beverage
Number of vacancies : 1
    Job Description:
  • Plan and supervise restaurant day to day operations in order to contribute to the enjoyment of our guests lifestyle experience.
  • Develop, implement and continually review the policies, procedures, practices and standards and control to ensure they are consistently applied.
  • Develop and implement objectives for the restaurant team in line with the hotel objectives. Participate in the selection of associates. Train, develop, coach and manage the performance of direct and indirect reporting associates to ensure the efficient running of the restaurant in order to maximize associate satisfaction, productivity, guest satisfaction and consequently profitability.
  • Maintain high visibility during meal service and occupancy in order to ensure smooth running of operations, promote good public relations, take corrective actions and handle customers complaints to ensure their satisfaction.
  • Inspect the dining room and kitchen areas to ensure the food quality and service are according to standards.
  • Forecast covers and revenues, while controlling payroll and other relevant costs, minimizing loss and misuse in order to achieve and exceed the restaurant budgeted profitability.
  • Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures. Manage and control stock ensuring par levels are maintained.
  • Anticipate and maintain all material and supplies ensuring their availability. Control usage of food items and appropriate usage of equipments, tools and service equipments ensuring the equipment is used in a correct and safe manner.
Salary : As per industry standards
Experience Required : 1 – 5 years
Industry : Hotels / Restaurants
Functional Area: Food Production
Number of vacancies : 1 SOUS CHEF & 5 COMMIS
    Job Description:
  • To assist in the preparation and service of food for guests and staff under the supervision of the Chef de Partie.
  • To have an understanding of menu planning, the implementation of stock controls, the importance of good stock management, and how this enables the kitchen to meet gross profit.
  • Make sure quality and quantity meets our standard.
  • Supports the executive chef, sous chef, line chefs as well as other kitchen employees in food production.
  • Assists the chef in ensuring that health and safety standards are upheld in the kitchen.
  • Assists kitchen staff in maintaining high cuisine standards for function clients as well as delegates.
  • Implements all the food and beverage policies and procedures.
  • Responsible for establishing and maintaining high sanitation standards in the work station.
Salary : As per industry standards
Experience Required : 0 – 1 years
Functional Area: Data Entry
Number of vacancies : 1